Q. Is my personal information and credit card information secure when I order merchandise?
A. Our shopping cart and ordering process are 100% secured by an SSL Certificate issued by Equifax. Authorize.Net, who processes our Merchant Account transactions is 128 SSl Encrypted for your protection, and we are Verified by their company as 100% Secure. Your personal credit information is not accessible by our company and is absolutely secured during the checkout process.
Q. May I return merchandise after I receive it if I change my mind?
A. Stock merchandise may be returned within 30 days if in unopened original packaging and original re-saleable condition. Please read our Return Policy for further information. There are no returns on custom or Special Orders. This information is also detailed in our Return Policy.
Q. If I provide my e-mail address, is it kept confidential?
A. Quality Marine Supply does not sell or share your e-mail address or personal information with any person or company. We occasionally may provide customers with promotional information on specials based on what they have purchased in the past. You may have your name removed from this list if you wish by e-mailing us on the Contact Us page. Please review our Privacy Policy for further information.
Q. How is my merchandise shipped to me?
A. Quality Marine Supply usually ships through UPS, and occasionally through FedEx Ground or USPS depending on the item being shipped.
Q. What if merchandise is back ordered?
A. We make every effort to keep our inventory current to avoid backorder situations. If for some unforeseen reason, an item is backordered by the manufacturer, we will give you the option of a refund or waiting until your merchandise arrives and shipping it to you as soon as it is available.
Q. Do I have to order through the website checkout process or can I order ove the phone?
A. You are 100% secure ordering through our checkout process on the website; however, if you are more comfortable placing your order over the phone, our customer service department will be happy to take your order by credit card. We accept Visa, Mastercard, Discover and American Express.
Q. What is the Boating Store Dealer's Association?
A. Quality Marine Supply is a proud member of the prestigious Boating Store Dealer's Association. Our membership enables us to offer our customers over 30,000 additional products for their enjoyment. New products are constantly being added. By clicking on the link for "over 30,000 additional products," you are benefiting from our membership and the huge choice of products we can offer for sale. You will stil receive the same excellent customer service and quick shipping you are accustomed to at www.QualityMarineSupply.com if you order through our BoatingStore link.
Q. How can I receive free Catalogs, Newsletters, Promotions and Discounts from www.QualityMarineSupply.com?
A. To receive our special Catalogs, Newsletters, Promotions & Discounts, FREE of charge, simply click on the yellow subscription box at the top of the page and you will be directed to the Subscription page. Fill in your mailing information for the catalogs and your e-mail for newsletters, promotions and discounts, and we do the rest. You will receive exciting information, specials and coupons.
Q. How can I "opt out" of the mailing list I signed up for?
